FAQ

How can I get the best results from my candle?

It is recommended to burn your candles in 3-4 hour sessions. Burning for shorter periods may cause the candle to tunnel and not burn properly. To ensure an even melt, the wax should melt almost all the way to the edge of the glass. If you burn the candle for longer than 4 hours, it may become too hot. Be sure to trim your wick to 1/4" before each burn, especially if you notice a mushroom-shaped carbon buildup at the tip of the wick.

Can I return an item if I don't like the smell?

Unfortunately, unless a candle is damaged or defective, we do not offer exchanges or returns due to personal fragrance preferences.

What should I do if an item is damaged during transit?

Our goal is your satisfaction. If your product arrives damaged, please email us at info@lumosluce.com. We will be happy to replace it for you.